Web Store policy | Trovecca

Reach out to us on whatsapp at +91 9897284431

Return Policy

You can request a return for any reason, but a 15% restocking fee (based on the product's MRP) will apply.
You must report a return within 48 hours of delivery.
Return shipping charges are to be borne by the customer.
If you choose store credits, only the return shipping charges will be deducted (no restocking fee).
Products must be returned in their original packaging with all accessories like price tags, barcodes, labels, manuals, warranty cards, and invoices.
Refunds or store credits will only be issued after the product is received at our warehouse and passes a quality check.
If you wish to cancel the order after it has been dispatched, a refund will only be processed once we receive the product back in our warehouse, as per our policy.
Refunds are processed within 5–7 working days once the product is approved.

If you receive a damaged, defective, or incorrect product, contact us at support@trovecca.com or call +91 9897284431 within 24 hours of delivery.
Provide a proper unboxing video showing the product from cutting the tape of the box, including any visible damage or defect.
Products must be unused and returned in their original packaging.
If the product is damaged, we will replace the item or repair it as needed.
We will arrange a pickup for returns. If not possible, you must send the product via a reliable courier within one day of our confirmation.
Ensure the return is securely packaged to avoid further damage during transit.

All returns and replacements are subject to a 48-hour return policy.
Microscopic defects not visible after installation will not qualify for replacement.
The warranty for Trovecca excludes coverage for normal wear and tear, misuse, abuse, unauthorized alterations or modifications, accidental damage, and issues resulting from exposure to extreme environmental conditions. It also does not cover products used in commercial settings, damage caused by improper installation, or specific components such as light bulbs or batteries. For any other query contact customer care.
Trovecca reserves the right to modify or enforce this policy at any time without prior notice. Please note that the terms regarding returns, refunds, or cancellations may change periodically.
If we determine that you are misusing this policy—such as by repeatedly returning, canceling, or refusing orders, or requesting excessive refunds—Trovecca reserves the right to take appropriate action.
Trovecca reserves the sole right to accept, process, or cancel any order placed on its website at its discretion. In the event of order cancellation, customers will be notified, and any applicable refunds will be processed as per our refund policy

Orders can be canceled within 24 hours of placing the order, provided they haven’t been shipped.
Modifications can also be made within 24 hours of placing the order.
To cancel or modify an order, contact us at +91 9897284431 or email support@trovecca.com.

Play And Decor, a company incorporated in Meerut, India, maintains this www.trovecca.com (collectively “Website”). The Website includes all the information, contents, communication, software, scripting, photos, images, texts, videos, graphics, music, sounds, other materials and services (collectively “Content”). Our Content is provided as a form of convenience for online visitors, customers, employees and the public (collectively “user”, “users”, “ you”, “your”, “yours”).
If you have any queries about these Terms & Conditions or any complaints or suggestions regarding our Website, please feel free to write to at playanddecor.official@gmail.com
Report any damages within 24 hours of delivery.
Please note that Clearance sale products are not eligible for return or refund.
Damage caused by sea breeze, harsh chemicals, or water exposure is not covered under warranty.

Orders are processed within 1-2 working days.
Delivery timelines: 4-10 working days depending on location.
Shipping charges (if applicable) are shown at checkout.
A tracking ID will be shared once your order is dispatched.
If the courier is unable to deliver after multiple attempts, the order may return to our warehouse. Reshipping charges will apply.
Trovecca is not responsible for delays caused by courier partners, weather, or unforeseen issues.
International shipping is currently not available.
Any delivery issues must be reported to customer support within 24 hours of delivery.

'Play and Decor' collects basic information like your name, contact details, address, and order history to process and deliver your orders.
Payment details are handled securely by our payment partners; we do not store card information.
Your data is used for order updates, customer support, and service improvements.
Cookies are used to improve website performance and user experience.
For any privacy-related queries or data concerns, contact us at playanddecor.official@gmail.com